EMOTIONAL SELF-REGULATION

Have you ever seen a restaurant manager calming down an angry diner, mollifying them with a sincere apology or a free dessert? Whatever it was, the diner went away satisfied. That’s admirable emotional self-regulation at work. It’s certainly not easy to keep your emotions in check when someone is shouting at you, be it fairly or unfairly. But that’s what’s needed in the workplace.

By learning how to take a pause between feeling and acting, you can manage your behavior and responses better. Let this pathway teach you how to skillfully navigate heated situations with calm and grace. Leave the drama to the movie stars.